Last modified [08.01.2022]
This Privacy Notice will help you understand what personal information Kudelski S.A. and its affiliates collect and use when providing Services to you and your privacy rights associated with that personal information.
For the purposes of this Privacy Notice, "Services" refers to marketing, promotional, and customer relationship management activities carried out by Kudelski S.A. and websites (dtv.nagra.com, opentv.dtv.nagra.com) and unless expressly specified herein, does not include personal information collected by products and solutions commercialized by the Kudelski Group, which are governed by privacy terms made available with such specific products and solutions.
Contact – Privacy Committee
The Kudelski Group has appointed a Privacy Committee to contact if you have any question or concerns about personal data handling policies and practices. Please send your inquiry to [email protected] In your email, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the Privacy Notice has not been complied with.
Changes and Updates to the Privacy Notice
As our Services to you may change from time to time, this Privacy Notice may need to be updated accordingly. Kudelski S.A. reserves the right to amend this Privacy Notice at any time at its sole discretion and will provide notice of material changes on this website. We may email you (provided you have an email address registered with us) about material changes therein, prior to them becoming effective but we invite you to consult this page on a regular basis to get information on our latest privacy practices. By continuing to use the Services after changes to the Privacy Notice have become effective, you are giving your agreement to the revised Notice with the following exception: if at the time you provide personal information to Kudelski S.A. or to one of its affiliates you are given the opportunity to limit how such information will be used to communicate with you, either by Kudelski S.A., by one of its affiliates or by third parties, Kudelski S.A. will not change your preference in this regard without your express consent. However, if Kudelski S.A. sells assets (or the assets of a division or subsidiary) to another entity, or Kudelski S.A. (or a division or subsidiary) is acquired by, or merged with, another entity, Kudelski S.A. may provide to such entity customer information that is related to that part of our business that was sold to, or merged with, the other entity without your consent.
If, as the result of such changes, you want to alter the ways in which Kudelski S.A. is allowed to use your personal information, you can do so by following the procedure described below in the section titled “Access and Control over your Personal Information”.
Personal Information We Collect
NAGRA collects personal information about its customers and other individuals for the purpose of providing the Services to them. This information falls into several categories, including:
Customer Relationship Management
We receive information prior to/during fulfilment of contractual services for customers. This may include, for example, your name, designation/job role, company you represent, telephone number and email address that, as such, you provide us with during the pre-relationship stage, proposal discussions, contract negotiations, and the duration of time for which we provide the customer with services. We will use the data to carry out the services for which we have been contracted and to contact customers for customer care-related purposes, including regular communication regarding project status, notifying issues/concerns, sharing project deliverables, billing, carrying out day-to-day project activities, and other related activities in order to comply with our contractual obligations towards the customer.
Marketing-related engagement with Kudelski Group entities
As a visitor to our public websites and landing pages, you can engage in various activities, such as downloading publications, signing up to newsletters, events, or requesting additional information (via online forms, or email addresses, including: [email protected] and other alias addresses that are used during promotional campaigns.
- Online Subscriptions
To sign up to newsletters and other direct marketing communications (e-blasts), you will need to submit an online form, containing personal information. This can include: first and last name, company name, job title, mailing address (including zip code), professional e-mail address, telephone numbers, country of residence. You may be requested to stipulate which marketing and promotional activities of NAGRA you wish to be contacted about. You can unsubscribe at any given time using the link provided in the email blast, or by contacting us directly at [email protected] .
- Event Registration
Kudelski Group’s entities host events relating to its products, services, market trends and other relevant digital television-related topics, throughout the year. These events (including webinars, webcasts, live events) are posted on the website, communicated via email, social media, and online advertising and other means (e.g. promotional flyers). To sign up to events, you may need to submit an online form, containing personal information. This can include: first and last name, company name, job title, mailing address (including zip code), professional e-mail address, telephone numbers, country of residence. In order to receive other related marketing and promotional communication from NAGRA, you need to opt-in when you register.
A range of training and education courses are held throughout the year. Information on these can be accessed via dtv.nagra.com and promotional or marketing communication. Some training is provided by a third-party company, to whom we may need to disclose your personal information for reasons relating to the training (e.g. organization). To sign up to training, you will need to submit an online form, containing personal information. This can include: first and last name, company name, job title, mailing address (including zip code), professional e-mail address, telephone numbers, country of residence. In order to receive other related marketing and promotional communication from any Kudelski Group entity, you need to opt-in when you register.
- Publications Download
We release publications throughout the year on issues relating to digital television. Some publications (press releases, articles, blog posts and video content) do not require you to provide personal information. Other publications (such as white papers, brochures, product briefs, etc.) do require you to provide personal information. This information can include: first and last name, company name, job title, mailing address (including zip code), professional e-mail address, telephone numbers, country of residence. Your contact details will be stored in our database and used to deliver you related direct marketing communications, such as newsletters, event invitations, press releases, etc. You can unsubscribe at any given time using the link provided in the email blast, or by contacting us directly at dtv.nagra.com.
- Information Collected from Third Parties
We may receive information about you from other sources, including publicly available databases, trusted third-party services, or partners with which we offer co-branded services. We may also share information between our affiliated companies. This helps us keep up-to-date records, identify new prospects for promotional and marketing activities.
Cookies and website tracking
These technologies record information about your use of our websites, including:
- Browser and device data, such as IP address, region or general location where your computer or device is accessing the internet, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the language version of the sites you are visiting.
- Usage data, such as time spent on the sites, pages visited, links clicked, language preferences, and the pages that led or referred you to our sites.
Information on Cookie Use
A cookie is a small text file placed on your computer, to help us analyze how you use our websites. When you visit the website again, the cookie enables the website to recognize your browser and deliver an improved user experience (saving time or retrieving pieces of information for a customized experience).
We use first-party cookies (set by us) and third-party cookies (set by our marketing and analytics partners) that enable features such as advertising, interactive content and analytics to be provided.
The types of cookies we use are:
- Essential website cookies: These cookies are strictly necessary to provide you with services available through our websites, subscription services and mobile apps and to use some of its features, such as access to secure areas.
- Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our websites, subscription services and mobile apps but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
- Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our websites, subscription services and mobile apps are being used or how effective our marketing campaigns are, or to help us customize our websites for you.
- Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
- Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our websites, subscription services or mobile apps through third party social networking and other websites. These cookies may also be used for advertising purposes too.
How You Can Control Cookies
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.youronlinechoices.com
If you do not accept our cookies, you may experience some inconvenience in your use of our websites. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our websites.
Do Not Track Signals
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to do not track signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Third Party Websites
Please note that Kudelski S.A. is not responsible for the content or privacy practices of non-Kudelski S.A. websites to which the websites may link. You should review the privacy notice of such websites before using the sites.
Sharing of your Personal Information to Third Parties
We will on occasion share your information with third parties as described in the notice. We may share your personal information with third party services providers, affiliated companies within our corporate structure, vendors and as needed for legal purposes.
Affiliates: We may share your personal information among affiliated companies within the Kudelski Group for matters pertaining to corporate management (e.g. customer relationship management or sales).
Vendor Partners: From time to time, we may run a joint or co-sponsored program or promotion via our online tools with another company, organization or reputable third party. As part of this event, we may collect and process personal information. When doing any promotional or marketing activity with another company, we will always give you the opportunity to op in to receive information directly from that third-party company.
Service Providers: We may use third parties to provide service support for the internal operations of our websites, applications and online advertisements, and to assist us in the administration of our websites, applications, advertisements, and functions, programs and promotions we run. These third parties may come into contact with your personal information as a result of providing services to us.
We may also disclose your personal information to any third party with your prior consent.
Legal Basis for Processing Personal Information
The legal basis for the processing of your Personal Information as described above is your consent or our need for processing your personal information in order to be able to perform a contract with you or your company. In some cases, we may also have a legal obligation to collect personal information from you and process it. You have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
International Transfer of Personal Information
Within Kudelski Group entities
When you submit Personal Information to a Kudelski S.A. or one of its affiliates through a website or other digital and print means, you understand and agree that this information may be transferred across national boundaries and may be stored and processed by Kudelski S.A. and its affiliates in any of the countries in which the Kudelski Group maintains offices, including without limitation, Switzerland, Norway, the USA. and Singapore.
We put in place appropriate contractual data protection agreements or use other appropriate legal mechanisms to safeguard the transfer of information.
Transfers to Third Parties
You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage and processing of your information may be undertaken by technology vendor partners working with us (see above).
When we transfer your personal information internationally to third parties, we strive to ensure the appropriate legal mechanisms are put in place, in order to safeguard the transfer and guarantee compliance with applicable data protection laws.
Kudelski S.A. and its affiliates have put in place appropriate physical, technical measures and managerial procedures to safeguard and help prevent your personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction. We update and test such security measures on an ongoing basis and restrict access to your personal information to those employees who need to know that information to provide Services to you. Our employees receive training about privacy matters, including confidentiality and security of your personal information.
If a password is used to protect your account with us, it is your responsibility to keep the password confidential. Do not share this information with anyone.
Retention of your personal information
Our policy is to retain your data for a reasonable period of time, taking into consideration our need to deliver services, answer queries, resolve problems, provide and communication on new and improved services, products, or analysis and comply with legal requirements.
We retain information from cookies and other tracking technologies for a reasonable period of time from the date the information was created.
Access and Control over your Personal Information
Kudelski S.A. makes it possible for you to access your Personal Information and more particularly to:
- review, correct, update or delete the Personal Information you have supplied us with (to the extent Kudelski S.A. is not otherwise permitted or required to keep such data);
- object to certain data processing operations or ask us to restrict processing of your Personal Information;
- if we have collected and processed your Personal Information based on your consent, withdraw such consent at any time; or
- receive a copy of your Personal Information processed by us.
Rte de Genève 22-24
Attn. Privacy Committee
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